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Moderation policy and process

The last thing we want to do is hinder any conversations taking place on speechbubble. Our moderation processes help ensure that spam and comments breaching speechbubble’s Terms of Use are not published. We aim to publish most comments immediately. To help us do this, we ask you to ensure that you do not post any material that:

  • includes any language that a reasonable person would consider abusive, obscene, or offensive
  • a reasonable person would consider is defamatory, abusive, harassing or hateful
  • you do not have the necessary rights, licenses and consents to post
  • constitutes spam or unauthorised advertising
  • invades anyone’s privacy or impersonates anyone
  • is off-topic, excessively long, trolling or repetitive
  • encourages conduct that may or would constitute a criminal offence or give rise to civil liability, or that otherwise violates any local, state, national or international law or regulation anywhere in the world, or
  • appears to contain irrelevant or excessive links or appears to contain code.

During business hours, all comment will be published immediately. Outside of business hours, all comments need to be approved by speechbubble admin before they are published.

The first step is a human verification process to deter spam bots: when you submit a comment, you are asked to include a user name and an email address. You don’t have to include your actual details; you may post under a pseudonym.

Offensive language is automatically checked by the system and comments with many links in them may be automatically held for moderation (links being a major part of most comment spam). Comments being held in the system are manually checked by a moderator to determine if the comment should be published, edited or deleted. The same manual process is applied to a published comment found to have breached the Terms of Use. If a comment is edited, we will include a reference so you can tell.

In most cases, we’ll close comments on posts after a month or so. This is primarily to block spam comments from appearing on older posts; if you wish to provide feedback on or discuss an older post, please let us know at digital.media@humanservices.gov.au